Support

Frequently Asked Questions

Everything you need to know about our services, APIs, process, and support

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General

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Brahm Byte Technologies is a full-service software development company specialising in custom mobile apps, web platforms, fintech solutions, OTT platforms, MLM software, and API integration services. We have delivered 50+ projects for clients across India and globally.

We are headquartered in India and serve clients worldwide. Our distributed team works across multiple time zones ensuring round-the-clock development support.

Simply reach out via our Contact page or WhatsApp us directly. We'll schedule a free discovery call to understand your requirements, then provide a custom quote and project roadmap within 24 hours.

Absolutely. We sign NDA (Non-Disclosure Agreement) before discussing any project details. Your ideas, data, and business logic are fully protected and kept strictly confidential.

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Services & Pricing

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We build mobile apps (Android & iOS), web platforms, admin dashboards, ERP systems, OTT streaming platforms, crypto exchanges, MLM software, real estate platforms, e-commerce apps, fintech apps, and more. We also offer API integration and custom API development.

Pricing depends on the project scope, features, and timeline. A basic mobile app starts from β‚Ή1,50,000 while enterprise platforms can range from β‚Ή5,00,000 to β‚Ή50,00,000+. Contact us for a free, no-obligation custom quote.

We offer both models. For well-defined projects we recommend fixed-price contracts. For evolving, agile projects we offer time & material (hourly) billing. We discuss the best model during our initial consultation.

Yes! Visit our Demo Projects page where you can access live demos of our products including login credentials. This gives you a hands-on feel for quality before committing.

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API Services

4 questions

We offer 50+ APIs across 7 categories: Identity & Verification (Aadhaar, PAN, Video KYC), Communication (SMS, WhatsApp, Email), Travel (Flight, Bus booking), Recharge & Utility, Bill Payments, Financial Services (Loans, Insurance), and Education & Healthcare.

Yes. All our APIs follow REST standards with JSON responses. We provide comprehensive documentation, Postman collections, sandbox credentials, and code samples in multiple programming languages.

We guarantee 99.9% uptime SLA backed by a redundant cloud infrastructure with auto-scaling. Our APIs respond in under 100ms on average, with real-time monitoring and instant alerts.

Yes. Every API comes with a fully functional sandbox environment with test credentials. You can integrate and test thoroughly before going live, with no extra charges during the sandbox phase.

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Development Process

4 questions

We follow an agile methodology: Discovery β†’ UI/UX Design β†’ Development Sprints (2-week cycles) β†’ QA Testing β†’ Staging β†’ Launch β†’ Post-launch Support. You receive regular updates, demos, and access to a project management board throughout.

A standard mobile app takes 8–14 weeks depending on complexity. Simple apps take 6–8 weeks; complex platforms (crypto, OTT, fintech) take 16–24 weeks. We provide a detailed project timeline before kickoff.

Yes. Upon final payment, full source code ownership transfers to you. You receive the complete repository, all assets, database schemas, and deployment scripts. No vendor lock-in.

Our stack includes React, Next.js, React Native, Flutter, Node.js, Python (FastAPI/Django), PostgreSQL, MongoDB, Redis, AWS, Firebase, Docker, and Kubernetes – chosen based on your project requirements.

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Support & Maintenance

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Yes. We offer 3 months of free bug-fix support post-launch. Beyond that, we have affordable monthly maintenance plans covering server monitoring, security patches, performance tuning, and minor feature additions.

Create a free account and use our Create Ticket feature in the Support menu. Tickets are monitored Monday–Saturday 9am–7pm IST, with critical/urgent tickets addressed within 4 hours.

We have three priority levels: Low (cosmetic issues, resolved in 3–5 working days), Medium (functional issues, resolved in 1–2 working days), and High/Critical (system down or security issue, resolved within 4–8 hours).

Absolutely. We treat your product as an ongoing relationship. New feature requests are quoted separately and go through the same rigorous design-development-QA pipeline. Many clients engage us for 2–3 years post-launch.

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